Timerise Platform Terms & Conditions

Last updated: October 30, 2025

These Timerise Platform Terms & Conditions (“Platform T&C”) govern the use of Timerise’s online booking platform, available after signing in at https://timerise.io (“Platform”) and integrating the Platform with your website in accordance with Timerise Documentation.

By creating a Customer Account, accessing the Customer Portal, or using the Platform in any way, you agree to these Platform T&C. If you do not agree, do not use the Platform.

1. Definitions

Timerise, We, Us – Timerise Sp. z o.o., ul. Księcia Witolda 49/15, 50-202 Wrocław, Poland, e-mail: [email protected], NIP: 8971890756.

Website – https://timerise.io

Customer, You – an entrepreneur over 18 years of age who creates a Customer Account and uses the Platform in connection with business activity.

Customer Portal – part of the Website available after signing up.

Customer Account / Admin Panel – Customer’s dedicated account in the Portal, secured by login and password.

User Account / User Panel – account assigned to Customer’s Admin Panel, created for employees or other authorized persons.

User – an individual authorized by Customer to use the Customer Portal and/or the Platform.

Platform – Timerise’s proprietary booking system and API, which can be integrated into the Customer’s website, used by End-Users for making bookings and by the Customer via the Admin Panel.

Customer’s Website – a website operated by the Customer and integrated with the Platform.

Service – Timerise services enabling access to the Platform, Documentation, and Customer Portal.

Subscription / Subscription Contract – agreement incorporating these Platform T&C, concluded upon the Customer’s selection of a Subscription Plan in the Customer Account.

Timerise Documentation – official technical documentation describing the Platform, its features, integration methods, and requirements, available at https://docs.timerise.io.

Server – infrastructure used by Timerise to host and deliver the Platform.

End-User – the Customer’s client who makes a booking via the Platform.

Booking – a reservation made by an End-User via the Platform integrated with the Customer’s website.

Unlawful Material – content or data that is illegal, infringing, defamatory, hateful, pornographic, or otherwise unlawful.

Error – a reproducible defect causing Platform malfunction despite proper use in accordance with the Documentation.

2. Services and Disclaimer

The Platform allows End-Users to make online bookings directly on the Customer’s website. Timerise does not charge per user or per booking. There are no commission fees or functionality limits within any plan.

Service availability and features depend on the selected Subscription Plan only after you exceed the free 5-booking testing allowance.

The Platform, Customer Portal, and Documentation are provided “AS IS”. Timerise disclaims all warranties, express or implied, except as required by law or expressly stated in these T&C. We do not guarantee uninterrupted or error-free operation.

Technical requirements: a device with an up-to-date operating system, a modern web browser (Chrome, Safari, Edge, Firefox), stable Internet connection, and an active email address. Internet access costs are borne by you.

3. Customer Portal and Account Security

Creating a Customer Account is required to use the Platform. You must provide accurate and truthful information. Accounts impersonating other entities or using offensive or misleading information may be suspended.

You are responsible for safeguarding your login credentials and ensuring access security.

You may invite Users by creating User Accounts. Each User must be over 18, accept these Platform T&C, the Privacy Policy, and the Data Processing Agreement, and use unique credentials.

You are responsible for all actions of Users authorized under your Account.

If you suspect unauthorized access or a security breach, you must immediately inform Timerise and change passwords.

You must not attempt to access or interfere with any data or systems beyond what is permitted under these Platform T&C.

Signing up is free of charge. There is no time trial, no credit card required, and you receive full access to all Platform features, including API integration, design customization, and booking management.

Upon registration, you can perform up to 5 (five) test bookings to evaluate the Platform’s operation and integration quality. There are no other functional limitations.

After the fifth booking, the ability to create new bookings will be suspended until you select a paid Subscription Plan.

Existing data, configuration, and integrations remain intact and available after upgrading to a paid plan.

5. Subscriptions and Payments

Subscription Plans

Company Plan – $56/month billed yearly (-15%) or $66/month billed monthly

Includes:

Unlimited bookings, services, and booking pages
No booking fees or commissions
Built-in email and SMS notifications
Google integration
Payments via Stripe or Adyen
Unlimited team members (Users)
Custom domains
Full API access and static key
Support via live chat

Enterprise Plan – from $499/month

Includes all Company features plus:

Unlimited projects and multi-project organizations
Full white-label setup (branding, domains, templates)
24/7 bug-fixing support
Implementation assistance
Feature priority and early access
Custom email provider and templates
Custom SMS provider and templates
Data access and extended analytics

Payments and Invoicing

Prices are exclusive of VAT, added per applicable law.

Payment is due at purchase; your chosen method will be billed immediately upon confirmation.

Accepted methods: Visa, Mastercard, American Express.

Electronic invoices are issued at the end of each billing period and delivered to the email address indicated in your Admin Panel.

Term, Renewal, and Cancellation

Monthly plans – valid indefinitely; cancellable with 7 days’ notice, effective at the end of the current billing month.
Annual plans – valid for one year, renewed automatically for the following year unless cancelled at least 7 days before renewal.
You may upgrade, downgrade, or switch billing frequency at any time.
Refunds (if applicable) are processed within 14 calendar days to your original payment method.

Suspension and Termination

If payment is delayed, Timerise may suspend access and, after prior notice, terminate the Contract if the overdue balance remains unpaid after 7 days.

6. Technical Support

Timerise provides technical support for Errors and issues related to the Platform.

Contact: [email protected]

Response times (Mon–Fri, 9:00–17:00 CET):

Severity 1 – Critical: Response within 24h, target resolution 24h.
Severity 2 – Significant: Response within 48h, target resolution 5 business days.

Support via chat is included in the Company Plan.

Enterprise customers receive direct 24/7 support and implementation assistance.

Timerise is not responsible for issues caused by unsupported browsers, third-party integrations, or customer configuration errors.

7. Customer and User Obligations

You and your Users agree not to:

Harass, abuse, or defame others
Post or distribute unlawful, obscene, or infringing content
Impersonate another person or entity
Spread viruses or malicious code
Attack, probe, or disrupt our servers or other systems
Extract or reuse data contrary to these T&C
Send spam or pyramid schemes
Use bots, scrapers, or automation tools to access the Platform

Timerise may suspend or terminate Accounts in violation of these provisions.

You must comply with all applicable laws when using the Service.

8. Intellectual Property

Timerise grants you a non-exclusive, non-transferable, non-assignable worldwide license to access and use the Platform during the Subscription term.

No rights to source or object code are transferred.

You may not, without prior written consent from Timerise:

Create derivative works or modify the Platform beyond configuration options
Sublicense, resell, rent, or host the Service for third parties
Reverse engineer, decompile, or disassemble the Platform
Remove or alter copyright or trademark notices
Disclose Documentation to unauthorized parties
Extract or reuse data for unrelated purposes

9. Cancellation

You may cancel your Subscription if:

Timerise notifies you of amendments to these T&C or Documentation which you do not accept
There is a significant delay or unavailability of the Service due to causes outside Timerise’s control
Timerise materially breaches these T&C

Cancellations must be sent to [email protected].

If Timerise terminates the Service for reasons other than your breach, you will receive a pro-rata refund for the unused portion of the Subscription.

10. Liability

Timerise shall not be liable for:

Customer or End-User content, integrations, or systems
Internet or external service outages
Data loss caused by Customer or third parties
Legal non-compliance on Customer’s part

Neither Party shall be liable for failure to perform obligations due to force majeure.

Timerise excludes liability for indirect, special, or consequential damages, including lost profits.

Except in cases of willful misconduct or gross negligence, Timerise’s total liability shall not exceed the fees paid by Customer during the 6 months preceding the incident.

Timerise does not levy any commissions or per-booking/user fees.

11. Complaints

Complaints must include:

(i) Customer’s name, (ii) contact e-mail, (iii) description of the issue.

Send to [email protected] or by post to the address above.

Timerise will respond within 30 days from receipt.

12. Personal Data

Both Parties must comply with applicable data protection laws, including GDPR.

Timerise’s processing of personal data is governed by:

Privacy Policy – https://timerise.io/privacy-policy/
Data Processing Agreement – https://timerise.io/data-processing-agreement/

By using the Platform, you accept and conclude the DPA.

You are solely responsible for the lawful collection and processing of End-User data.

13. Final Provisions

If any provision of these Platform T&C is found invalid or unenforceable, the remaining provisions remain in force.

The Parties undertake to maintain confidentiality regarding non-public business information obtained during cooperation.

The relationship between Timerise and Customer is that of independent contractors; it does not create any partnership, joint venture, or employment relationship.

These T&C constitute the entire agreement between the Parties and supersede prior arrangements.

Customer may not assign the Contract or Account without Timerise’s written consent.

Timerise may amend these Platform T&C, the DPA, or the Documentation. Customers will be notified at least 30 days in advance via e-mail or Admin Panel. If you continue to use the Platform after the effective date, it means you accept the changes. If you disagree, you may cancel the Subscription before the next Billing Period.

These Terms are governed by Polish law.

Any disputes shall be resolved exclusively by the courts of Wrocław, Poland.